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Terms and Conditions

1. IDENTITY OF THE PARTIES

On the one hand, the service provider is Artemis Web Services S.L.U. (hereinafter, Doctuo), located at Calle Gomis 34, bajos , 08023 Barcelona, España, with NIF ESB02810026 and email [email protected]. On the other hand, The registered user of the website provides data for which they have full responsibility for use and custody, being responsible for the truthfulness of the personal data provided to the provider. In addition, these Conditions are complemented by the Privacy Policy and Legal Notice of our website, as well as the service policies collected on any of Doctuo's sites.

2. GENERAL INFORMATION

The following is the contractual document that will govern registration in the Doctuo directory through the website https://www.doctuo.co.in hereinafter, the WEBSITE.

The objective of Doctuo is to offer users a directory that includes relevant information about medical specialists, medical centers, pharmacies and public health centers. This includes making inquiries to medical professionals and requesting appointments. Similarly, Doctuo may offer professional users featured positioning services on the WEBSITE, which may be subject to their own specific conditions that, depending on the case, replace, supplement and/or modify this document.

Doctuo is intended exclusively for informational purposes. The content of Doctuo (including health responses) should not replace professional medical care and diagnosis, and Doctuo does not establish a doctor-patient relationship. The user should never disregard or replace a medical consultation with Doctuo.

Acceptance of this document implies that the user:

  1. Has read, understood and comprehends what is set forth here.
  2. That they are a person with sufficient capacity to act.
  3. That they assume all the obligations set forth here.

Users must use this website and its services in accordance with the law, morality, and public order, making appropriate use of them.

Likewise, the user is obligated to:

  1. Not provide false, ambiguous or inaccurate information, links or content that may mislead Doctuo or third parties.
  2. Not to impersonate other users, real or potential.
  3. Doctuo reserves the right at all times to delete or block, totally or partially, any information or content provided by the user that contradicts the provisions of this clause at the time when it becomes aware of it.

These conditions will have an indefinite period of validity and will apply to all registrations made through the WEBSITE.

The provider reserves the right to unilaterally modify these conditions, without this affecting the promotions, if any, that were reserved prior to the modification.

3. MINORS

Access and use of the WEBSITE is aimed at people over EIGHTEEN (18) years old. Minors under 18 years of age may not use Doctuo's particular services that require registration or identification as registered users of the platform, not even with the representation of their father, mother, guardian or legal representative.

4. CONDITIONS OF ACCESS AND USE OF THE WEBSITE

Data consultation by the User is free of charge and does not require any registration. Notwithstanding the foregoing, and to manage the services offered by the WEBSITE, such as, illustratively but not limited to, arranging appointments with professionals, creating "favorites" lists, the User must fill out a registration form accepting these terms and conditions and the privacy policy.

The registration of the Medical User is free of charge, without prejudice to the possibility that in the future Doctuo may establish a price or remuneration for the service, which will be previously and duly informed to the Medical User before its contracting.

The Medical User declares that all the information provided must be truthful. For these purposes, the Medical User guarantees the authenticity of all the data communicated as a result of filling in the forms on the WEBSITE or modifying or updating contact data. Likewise, it will be the responsibility of the Medical User to keep all the information provided to the WEBSITE permanently updated so that it responds, at all times, to the real situation of the Medical User. In any case, the Medical User will be solely responsible for the false or inaccurate information provided and for the damages caused to Doctuo or third parties.

Users and Medical Users commit to making correct use of the WEBSITE in accordance with current regulations and these Terms and conditions of use, as well as fair and peaceful use of it.

Users and Medical Users may incorporate content, comments, make inquiries or express opinions on the WEBSITE.

Users and Medical Users commit not to publish on the WEBSITE contents that violate the following rules of conduct:

  • That are, in any way, contrary to, belittle or infringe upon fundamental rights and public freedoms constitutionally recognized, in international treaties, and in the rest of the current legislation.
  • That induce, incite or promote criminal, denigrating, defamatory, infamous, violent actions or, in general, contrary to the law, morals and generally accepted good customs or public order.
  • That induce, incite or promote actions, attitudes or thoughts discriminatory on grounds of sex, race, religion, beliefs, age or condition.
  • That incorporate, make available or allow access to products, elements, messages and/or criminal, violent, offensive, harmful, degrading services or, in general, contrary to the law, morals and generally accepted good customs or public order.
  • That are protected by any intellectual or industrial property rights belonging to third parties, without the User/Medical User having previously obtained from their owners the necessary authorization to carry out the use that it makes or intends to make.
  • That are contrary to the right to honor, personal and family privacy or the image of individuals.
  • That violate the regulations relating to the secrecy of communications, data protection regulations, intellectual and industrial property or any other applicable regulations.
  • That constitute illegal, deceptive or unfair advertising.
  • That cause difficulties in the normal functioning of the services due to their characteristics (such as format, extension, etc.).

Doctuo reserves the right to withdraw from the WEBSITE without prior notice, all those contents that, in its opinion, violate these legal terms. Doctuo in no case is responsible for the contents or opinions expressed by Users/Medical Users nor is responsible for the contents or opinions expressed by its users.

5. EXCLUSION OF WARRANTIES AND LIABILITY FOR SERVICES PROVIDED

Doctuo does not control or guarantee the absence of viruses or other elements in the services provided by third parties through the WEBSITE that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.

Doctuo excludes any liability for damages of any nature that may be due to the presence of viruses or to the presence of other harmful elements in the services provided by third parties through the portal that may cause alterations in the computer system, electronic documents or files of users.

The information contained in the WEBSITE is business-related and its scope is limited to offering information about medical professionals and medical centers.

Doctuo does not guarantee the legality, reliability, and usefulness of the services provided by third parties whose contact data have been obtained on the WEBSITE.

Doctuo excludes any liability for damages of any nature that may be due to the services provided by third parties through the portal, and in particular, although not exclusively, for the damages and losses that may be due to:

(a) The violation of the law, morality, and generally accepted good customs or public order as a result of the provision of services by third parties through the portal; (b) The infringement of intellectual and industrial property rights, business secrets, contractual commitments of any kind, rights to honor, personal and family privacy and the image of individuals, property rights and all other nature belonging to a third party as a result of the provision of services by third parties through the portal; (c) The lack of truthfulness, accuracy, completeness, relevance and/or timeliness of the contents transmitted, disseminated, stored, received, obtained, made available or accessible through the services provided by third parties through the portal; (d) The inadequacy for any kind of purpose and the defrauding of the expectations generated by the services provided by third parties through the portal or the inadequate provision of the services by third parties; (e) The non-compliance, delay in compliance, defective compliance or termination for any reason of the obligations contracted by third parties and contracts made with third parties; (f) The flaws and defects of all kinds of the services provided by third parties through the portal.

Doctuo is respectful and has the will to comply with the current regulations and also demands compliance with them. If Users/Professional Users become aware of any violation of the regulations or the rules of conduct described here, we ask that you communicate it to us at [email protected]. Doctuo will respond to your communication as soon as possible.

6. CLAIMS PROCEDURE

For any type of claim all Users may contact: [email protected].

In particular, in the event that any of the Users or a third party believes that there are facts or circumstances that reveal the improper nature of the use of any Content and/or the carrying out of any activity on the web pages included or accessible through the Platform and/or the App and, in particular, of the violation of intellectual or industrial property rights (patents, industrial models and designs, trademarks and trade names, etc.), the non-fulfillment of the duties and obligations provided in these conditions or the violation of other rights, they must send an email to [email protected] informing Doctuo and containing the following points:

  • Personal data of the claimant: name, address, telephone number, and email address;
  • Specification of the alleged illicit activity carried out on the Platform and/or the App and, in particular, when it is a supposed violation of rights, precise and concrete indication of the protected contents, as well as their location on the web pages;
  • Facts or circumstances revealing the illicit nature of such activity;
  • In the case of violation of rights, with the personal data of the holder of the supposedly infringed rights.
  • Explicit, clear statement under the responsibility of the claimant that the information provided in the notification is accurate and of the improper nature of the use of the contents or the carrying out of the activities described.

Doctuo will immediately take measures to rectify or remove, as appropriate, the aforementioned data. If you disagree with the contracted services and are a client from the European Union, except Spanish, you may go to the following link to make the appropriate claim: https://ec.europa.eu/consumers/odr/ Do you have doubts or comments? Contact us.

7. APPLICABLE LAW AND JURISDICTION

This website is subject to Spanish legislation and in case of litigation or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Barcelona. This clause of express submission to the courts of the city of Barcelona will not be applicable for cases of litigation with the users of the web who, according to current legislation or have the status of consumers, in which case the provider and the user, agree to submit any controversy that may arise from the provision of the services subject to these Conditions, to the Courts and Tribunals where the user is located.

Likewise, the provider and the user may submit their conflicts to the arbitrations provided for in the arbitration and consumer and user protection legislation, and to the extrajudicial conflict resolution procedures that are established by means of codes of conduct or other self-regulation instruments.

In case of disagreement with the services and being a user from the European Union, except Spanish, you may go to the following link to make the appropriate claim: https://ec.europa.eu/consumers/odr/

8. ADDITIONAL INFORMATION TO THE LEGAL NOTE OF QUESTIONS AND ANSWERS

Doctuo and the content available on Doctuo have been created to provide informative, generic, and non-personalized information about health, and are intended exclusively for informational purposes. The Health questions and answers forum is generic, purely informative and educational, and should not be interpreted under any circumstances as medical advice or diagnosis.

Doctuo is committed to ensuring and is firmly committed to compliance with data protection regulations as well as compliance with the principle of confidentiality that health data processing entails. Therefore, the User agrees with the following aspects when using the Doctuo website:

  • The User may not use the content available on Doctuo as a substitute for professional medical advice, diagnosis, and treatment.
  • The User commits to ask or formulate health-related questions in a generic way without associating health data with the user or third parties. Given the informative nature of the Doctuo website, it does not process users' health data.
  • Doctuo may edit, delete, or suppress, at any time and without prior notice, any question and answer from the Forum that does not comply with the rules provided here.
  • All content published on Doctuo is the responsibility of the author of that content. Doctuo will develop maximum diligence for the correct operation of the website, notwithstanding, Doctuo is exempt from any responsibility for the content published on the website.
  • The content published, created, or compiled by Doctuo is only an informative/educational service and does not intend to replace the diagnosis of a health professional about a symptom, condition, ailment, or the risk of a procedure or treatment for a particular person.

The content available on Doctuo is not a substitute for professional medical advice, diagnosis, or treatment, and you:

  • Should seek the advice of your doctor or another health professional whenever you have questions about symptoms and medical needs.
  • You should never stop consulting with a doctor and never disregard medical advice because you have read or consulted content on Doctuo.
  • Call your doctor or call your country's emergency medical services immediately in the case of having a medical emergency.

Doctuo does not make diagnoses under any circumstances. This means that Doctuo does not recommend any product, procedure, tests, doctors, opinions, content, or any other information available on Doctuo (including the contents published by users and doctors). The answers to the questions asked in Doctuo are contents published by doctors, which Doctuo does not recommend or endorse. This means that the choices that the user makes regarding their health are, and always will be, their own.

Doctuo's medical experts who offer answers to health questions are third parties who agree with Doctuo's terms of use. The contents published on Doctuo are available to the user as these experts have expressed themselves.

Do you have questions or comments? Contact us.